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FAQ

FAQ

If you believe that you have left something in your rental car please contact with our Office as soon as possible. We will be happy to assist you


My flight is delayed what do I do?

Our local representative monitors all incoming flights and will wait for you if your flight is delayed.


I cannot find my name at the meeting point on arrival?

Please contact the local number or emergency number as specified on the voucher, this is the number for our local representative who will help you.


Is my pet allowed to travel in the rental car?

Yes, we do allow domesticated pets in vehicles.

Excessive pet hair, soiling or damage caused by animals may result in extra charges.

What is the smoking policy for your rental cars?

All vehicles are non-smoking.

Additional cleaning fees will apply if a vehicle is returned in a condition where it needs to be cleaned and deodorized due to smoking.

If you are in a rental vehicle that seems to have been smoked in, please contact our customer service team.

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